What are your business hours?
Working day from 8:00-17:00 (GMT+8)
If for any reason you need to contact us – be it a question, concern, frustration over shipping issues
Leave us messages if you have any concerns, We will reply to you as soon as we receive the message
Be sure to include your name and address or your customer ID or order number so that we can help you as swiftly as possible.
When will my order be shipped?
Order can be shipped within 1 to 5 working days after ordering. You will be notified by email when the order shipped.
If your order has not been shipped for more than 7 days, please contact customer service.
When will my order arrive?
Depends on the logistics method you choose.
Standard shipping : It normally takes 10-25 working days.
Express shipping : It normally takes 8-15 working days.(Extra fee)
Shipping time is the time of delivery, it started from the tracking website uploading the information of your package.
How do I input the sizes I want to order?
During check out, you can input all of your uniform information in the text box located in the cart area or you can send all of your order information by responding to your email order confirmation once you check out.
Is there a certain way to send the sizes/player name/team name I want?
You can send all the information to us however it’s easiest for you. If we have any questions we will contact you.
How can I check the status of my order?
Login account – my order – order detail – click “Tracking number”
What is your return policy?
Since all of our uniforms are customized, we do not offer returns. If there is a problem with your order, please contact us within two days of receiving your order via email. We will do our best to resolve any issues as soon as possible.
What material are the uniforms made of?
All of our soccer uniforms are made of 100% polyester fabric which serves as the best option for its quick dry and breathable qualities.
I want a custom logo on my jerseys, how do I upload it?
If you want to add a logo to your uniform, you will be able to send us the artwork by replying to your order confirmation email once your order is placed. We require that your logo be an AI or an eps file for best results. If you cannot provide us with a vector file, one of our designers can fix your logo for a one-time art.
A logo outline is required. If this is the case we will will add an outline for you. The outline does not change your logo but it is needed in the printing process. The outline is to print out the image together. Please request pictures when placing items to the cart if you want to see a final pciture of your uniform for approval.
SAVING THE LOGO AS AN EPS OR AI FILE VIA PHOTOSHOP DOES NOT MAKE IT PROPER AI FILE. THE DESIGN HAS TO BE PROPERLY RECREATED.
How do I pick the right size?
Each style has a size chart that will help you make the right choice. You take a tape measure and follow the instructions from the picture below. Once you get the measurements, you can refer back to the size chart for the chosen uniform and pick the size that will work best for you. In the scenario that you do not know what size to pick for someone, we recommend that you go a size up. Still need more help? Go to our drop-down home menu and click “How to pick the right size uniform”.
A- Chest B-Length C- Waist Band (stretches) D- Short length
Product Availability
All items are subject to availability, we do our best to update our uniforms as soon as they are unavailable, but in the scenario that you choose a uniform that is unavailable, we will be happy to apply a 5% discount on any other style that you like. If a uniform is unavailable, you will be notified within one business day after you have placed your order. Since your card does not get charged until all of the necessary details are received, you do have the option to cancel your order in case your desired style becomes unavailable.
For single sample orders if the uniform is not available then we will automatically cancel your order.
What are your payment methods?
We accept all major credit cards , wise, PayPal . Please refer to our Accepted Forms of Payments under our Terms and Conditions for further details.